Customer Support Center
Which billing company billed me?
When you purchased your membership the billing company and our system would have emailed you a notice informing your billing details and your login details. If you can not locate this information feel free to contact customer support for more assistance.Our Billing Companies Include:
Our main Credit Cards Processors are NetBilling, Epoch and CCBill. Our main Online Check Processor is WTSBank. If you dialed in through our sites it probably came in through GXBill. And if you are a non-US/Canada then LocalBilling is our International Access Provider.Why Was My Credit Card Declined?
If this has happened to you we are sorry for the inconvience. These types of problems are very much out of our control. Please note that our can take several different types of payment methods.Some reasons your card could have been declined are: Exceeded the cards limits, possible invalid fields, previous online fraud or chargebacks, bank block, and sometimes just bad luck.
If you wish to find out the real reason why the declined happened simply contact the billing company that you tried to purchase your membership through.
I have a GXBilling membership and need help!
GX Billing is an International Dialer / Phone billing solution. They use a 'special' method to interact with our sites. You must Contact GX Billing Directly if you need help with your username/password and cancel requests. We are not able to access 'your' records with GX Billing.How often will I be charged for your services?
Your account will be charged every thirty days from the day you originally subscribed. For example, if your account was activated on October 15th, your credit card will be automatically charged again on November 14th. If you cancel your account before that time, we will not renew your account. Instead your account will expire on that date. For example, if you were activated on October 15th and we receive your cancellation on October 30th, your account would expire on November 14th. If you joined via the 90 day $69.00 option, your membership is automatically cancelled the day you join, and your password will stop working in 90 days.What is your refund policy?
Our subscription fees are non-refundable. You will receive the full benefits of your membership because your password remains active until the end of the most recent paid billing period even if you canceled during that period. Please refer to the terms and conditions.We Do Not Store Your Billing Details:
The billing companies that we use store all of your billing details on an encrypted service. No billing records are kept on any of our Servers.We also do not sell, trade, or give away our member login details or email records. We keep all details properly encrypted and locked away for private use only.
I cancelled my membersip but did not receive a cancellation receipt.
You should always confirm your cancellations with the billing company directly. This will always ensure that you know first hand the cancellation has been completed.Please select the Billing Company used for your Purchase. Not Sure or Not Listed? Contact Us!
• NetBilling (D&E Media LLC) - Credit Cards & Online Checks
• Epoch.com - Credit Cards & Online Checks
• email: billing@billingsupport.com
Ph: (800).893.8891 (U.S. & Canada toll-free)
Ph: (310).827.9939 (International / Local)
• CCBill.com - Credit Cards & Online Checks
• email: consumersupport@ccbill.com
Ph: (888).596.9279
• CCBill.com - U.S.A. Only Web900 Billing
• email: consumersupport@ccbill.com
Ph: (888).596.9279
• WTSBank.com - Online Check Payments
• email: customerservice@achbill.com
Ph: (800).717.7476
• GXBill.com - Web900, SMS, Dialers
Ph: (866).703.1334
• LocalBilling - International Billing
• All LocalBilling Support Numbers are 24/7 toll-free numbers
United States (877).777.3758
International (44)208.81.97.270
United Kingdom 08000513753
Australia 1800147421
Austria 800295286
Belgium (Dutch) 080073159
Belgium (French) 080073168
Canada 8777773758
Denmark 80887145
Finland 80030319140
France 0800906005
Germany 08001820119
Ireland 1800760185
Italy 800870103
Luxemburg 80025356
Netherlands 08000222956
Norway 80019103
Portugal 800819168
South Africa 0800999582
Spain 900967056
Sweden 020790951
Switzerland (French) 0800561091
Switzerland (German) 0800561092
• Not Sure or Not Listed? Contact Us!
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