Customer Support Center
Video Assistance
Video problems are probably the most complex issue to assist with. From personal computer settings, software adjustments and good'ol Microsoft bugs, finding and diagnosing Video issues can be a real challenge. Below we have put together some common and useful tips to assist you with finding and correcting video problems.Your videos will not play!
First, just like your ISP would request if you called them with issues, we ask that you restart your computer AND reboot your Internet. Often, this can clear up loading issues or major video lag problems.What software is needed to view your videos?
All of our videos can be viewed through the most current Windows Media Player. By visiting the Windows Update Center you can be sure to have the most recent Windows Media Player and other Updates which may correct software related Video issues. Some of our Bonus Content features may use alternate video players such as Flash and Quicktime, please visit our Software Downloads Page for a listing of all software that may be used to help ameliorate your stay with us.Still not loading, now what?
Make sure you don't have a Virus or some type of Spyware infecting your machine. AVG Offers a great Free Anti-Virus product and I highly recommend Spybot Search and Destory for any spyware/muckware issues.If you haven't already done so, try re-installing your Windows Media Player. This can sometimes correct driver and codex issues along with possible file ownership problems.
All else fails, contact us and we will try to help work through the problems with you.
When download a Movie it tries to save as view_clip.php
If this happens simply rename the file to any name you wish and add .wmv as the file exention. (e.g. face-fuck.wmv).How to I download Movies?
Right click the "Download" or "MPEG" links and select 'Save as' or 'Save Link As' or 'Save Target As'. (Mac: Option+Click) will start downloading the movies.The video stutters or buffers excessively while trying to play.
Answer 1: Some of our Movies, like the Extra Videos feature are very large full-length movies. If you are not able to stream the video then we recommend you download the video to your Computer.Answer 2: You can increase the Buffer time for Windows Media Player. This may make the video load slower/buffer more at first but it will ensure a continuous playback of the video/movie.
Personal Computers:- Open Windows Media Player, then click Tools located on the Media Player toolbar.
- Select the Options from the dropdown, then click the Performance tab.
- Select Buffer then increase the time to 15-30 seconds or higher.
- Click Apply, then OK, then close and restart Windows Media Player.
MAC Computers:
- Open Windows Media Player, then click Preferences.
- Select Network Settings then Buffer and increase the buffer time to 15-30 seconds or higher.
- Click OK, then close and restart Windows Media Player.
More Windows Media Player Help:
- Windows Media Player F.A.Q. from Microsoft
- Troubleshoot - Windows Media Player 11 for Windows Vista
- Troubleshoot - Windows Media Player 11 for Windows XP
- Troubleshoot - Windows Media Player 10
- Troubleshoot - Earlier versions of Windows Media Player.
Types of Movies and Speeds:
- MPEG: This is full quality, full size video. You should RIGHT CLICK this file and select 'Save as' or 'Save Link As' or 'Save Target As'. Please be sure you remember what folder the file is in so you can view it from your hard drive later.
- MPEG 56k: This is a reduced bandwidth version of the broadband MPEG feature. This does lower the quality of the video but the download time is much faster.
- MPEG 56k Clips: In addition to having a contagious file, we also took the 56k mpeg file and cut it up into 3 MB sections accompanied with a screen shot of what the movie entails. This is ideal for those with a slow connection, or those who want to preview the video in sections of their choice before downloading the broadband file.
- WMV: The WMV file is a streaming format for those of you who prefer this option. It requires little to average bandwidth to watch it. Make sure you left click the file and let it connect and buffer. Until the file is fully buffered, you will not be able to scan through the video. The length of the buffer speed is entirely contingent upon the speed of your connection and the memory your PC has.
- LOW WMV: Choose this video if your modem speed is very slow. (14k through a slow 56k modem) This would be a dial up connection, a program you have to start to get on the Internet.
- MEDIUM WMV: If you are on a strong 56k modem or a higher connection then this is a great video to watch. Even slower connections can watch this video it will just take more time to download.
- HIGH WMV: This is a large screen video as well but at very good video compression. These videos can be DVD quality and can be used with most Home based DSL / Cable Internet Providers.
- 640X480 WMV: These videos can range from 800-2000 bit rate and range from DVD to High-Def quality. Often these movies need a rather strong Internet connection to stream smoothly.
You can use Bandwidth Speed Test to help get an idea at how fast your Internet connection is. For instance my speed is 7.6 megabits per second. That is on the higher side of average.
Windows Media Player is required to view our videos. Download the latest version of Windows Media Player, or download Windows Media Codec.
MAC USERS: We recommend you Download Windows Media Player for MAC! If that does not help, you can try a product called Flip 4 Mac will help make WMV videos play on Macintosh Computers.
Still having playing our videos? Then please Contact Our Support Staff for direct one on one help.
Have something to say? Then please leave some feedback!